Submit a Request

Submit a Request

 Submit a Request with Web Help Desk

Web Help Desk is accessible to all Staff or Faculty members with a Butte email. On this platform, you can easily view the tickets you have submitted to IT and check their status.

To access your tickets, simply visit the same site where you would submit a new ticket.

Submit a Request

To access your tickets select History.

WHD History

Open Ticket This indicates that your ticket is currently open and has not been reviewed yet.

Pending Ticket  Tickets pending indicates that your request has been reviewed by our technical team or is awaiting a response to a question.

Closed Ticket  The ticket has been resolved and closed. Once closed, replies cannot be made. If you have questions or concerns regarding a closed ticket, please create a new ticket.

Cancelled Ticket This occurs when the user cancels the ticket. Please be aware that you have the ability to cancel any of your own tickets if necessary.

Resolved Ticket Issue has been resolved or waiting on a reply back.  Resolved tickets will auto close after one week.  It is possible to reply back to resolved tickets which will open the ticket again.

Extended Resolved Ticket Same as resolved but for one month.

Project Ticket This is for any ticket request that may take awhile to process.

Status Filters allow you to choose and view different ticket types based on the selections listed above.

Ticket Example

Above is an example of what an open ticket would look like. It will give you the ticket number and ticket status. Clicking on this will reveal the ticket details.

Within the ticket details, you can find the option to add a note or respond to a technical question or note. Additionally, you have the choice to upload documents if required, utilizing the "Browse" option.

Ticket Example

Fall and Spring Hours
 Monday - Thursday
 7:30 AM - 5:00 PM
 Friday
 8:00 AM - Noon

Summer Hours
 Monday - Thursday
 7:00 AM - 5:00 PM

ITS - Room 103
3536 Butte Campus Drive, Oroville, CA 95965

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